We love data. When you build something new, truly new, not a new type of model with a new color or a slightly different design, you lean on data and research. So the idea we began to patent in 2015 is now becoming more of a “thing” in the industry. Deloitte just issued its new 2019 Travel & Hospitality Industry Outlook hospitality report and when it comes to technology, according to them, “… a good place to start is the one big thing that big tech doesn’t have- physical guest interaction.” Well here’s to even blind squirrels finding a nut from time to time, because that is exactly what FETCH is.